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Service

Our Service

The special thing about EXEL LOGISTICS is its scalability and adaptability.

Our flexible customization options ensure that our services can be seamlessly integrated into your existing processes. That way, we guarantee you the right support and maximize the benefits for your company, regardless of its size.

Our logistics service is a key part of the supply chain, ensuring that orders are processed correctly and efficiently.
This service extends from receipt of the customer’s order to delivery of the parcels to their front door.

We are happy to inform you in advance about:

Efficient warehouse management

An efficient warehouse management is crucial to success these days.
We store your goods properly in our warehouse near Teesdorf.

Order management

We take care of order processing directly and ensure that the right quantity of items reaches the desired end customer on time.

Order picking

Our team in the warehouse processes your order and pays attention to attractive packaging design and quality.

Shipping

We deliver directly to your customers’ homes. Orders received by 13:00 leave our premises the same day.

It is important to us to deliver orders as quickly as possible.

Returns

We check the returns for completeness, prepare the items for reshipment, pack the products and re-stock them.

Reporting

We take care of detailed evaluations and reports to provide you with a structured overview.

Efficient warehouse management – the key to success!

Optimized warehouse management and reporting are crucial to success in today’s business world. We ensure that your goods are available at all times, costs are reduced and your customers are delivered on time. Order suggestions allow you to keep control of your inventory and always have the optimal quantity in stock.

Your goods are stored in our halls in Teesdorf. We guarantee:

  • Optimal storage conditions for your products: clean, dry, well organized.
  • Professional inventory management: We always keep an overview of your inventory, which means you are always informed of the current status and shortages can be avoided.
  • Flexible storage solutions: Whether short- or long-term storage, small quantities or large volumes – we adapt flexibly to your needs.
  • Shelf life of your products
  • Serial number management and traceability

Contact us now and find out more about our storage solutions in Teesdorf!

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Ordering system – reliable processing of your orders!

We take care of the processing of orders directly and ensure that the right quantity of items reaches the desired end customer on time. Orders that arrive by 1 p.m. are shipped the same day with one of our transport partners.
We guarantee:

  • Fast order processing
  • Automated processes
  • Integrated interfaces with your online shop
  • Order suggestions

Questions about order processing? Feel free to contact us!

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Order picking – precision, efficiency and quality standards!

Our warehouse team processes your order and pays attention to attractive packaging design and quality. We attach particular importance to ensuring that your products are optimally packaged for shipping in order to make your end customers happy. We guarantee smooth shipping, regardless of size and shipping weight. We ensure:

  • Careful picking: Careful assembly of your packages and pallets.
  • Individual packaging of your shipment
  • High-quality packaging materials
  • Attractive packaging design: Do you have your own ideas about how your package should look? We will implement your ideas.

Save valuable time and resources with our picking service! Do you have any questions? Contact us now!

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Shipping – Delivered to your customers' homes on time!

We deliver directly to your customers’ homes. Orders received by 1:00 p.m. leave the house the same day. It is important to us to deliver orders as quickly as possible. We work with the most common shipping companies, such as Post, GLS, DPD, DHL, Gebrüder Weiss, etc.

We promise:

  • Same-day shipping for orders received by 1:00 p.m.
  • Tracking of your package
  • On time and uncomplicated

Questions about shipping or our partners? Feel free to contact us!

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Returns management – We take care of returns!

We check the returns for completeness, check the items and the reason for return, pack the products and add them back to the inventory. We make sure that the products meet the quality standards and have been carefully checked. They are then re-entered into the system to ensure smooth integration into the inventory.

Questions about returns management? Call us!

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Reporting – More than just logistics!

We take care of detailed evaluations and reports to give you a structured overview. We attach particular importance to a transparent presentation of all relevant key performance indicators (KPIs) along your logistics processes.

On request, we offer you:

  • Regular inventory
  • Current stock
  • Best before dates of your products
  • Order suggestions
  • Regular reports
  • Support in exploiting your optimization potential

With our detailed reporting, you always have an overview of your entire logistics. Would you like to know more? Please contact us!

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Our add-on services:

Call center and customer support

Our customer service ladies pick up the phone on your behalf to deal with your customers’ inquiries in a friendly and competent manner.

Working with the ERP system

Our seamless integration with leading ERP systems ensures smooth data transfer and optimizes your entire business processes.

Automated order management

Thanks to our automated order management system, we can process your order as quickly and efficiently as possible.

Accounting

You can also entrust your invoice management to our trained accountants. We will be happy to advise you.

Payment and cash back

We can process the payment transaction quickly and securely for you and, with the cash back function, offer your customers attractive refunds on every purchase.

Club support

We take care of your customers and club members with attention to detail. From standard processes to individual tasks.

Lettershop and direct mailing

We help you to reach your desired audience with your mailing. You specify:

  • What and who
  • What period
  • What is the message

And we will take care of the rest.

Promotion and sampling

We help you with the creation and shipping of your promotional materials. We take care of:

  • The right samples/prizes/vouchers at the right time for your customers
  • Storage option for the duration of the promotion
  • Documentation of the sampling/promotion process

We accompany your promotion from start to finish.

Contact us with your requests

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